3dbd Privacy Policy — How We Collect, Use, and Protect Your Personal Data
At 3dbd, your privacy is a core commitment — not an afterthought. This Privacy Policy sets out in plain, formal English exactly what personal data we collect from Bangladesh players, why we collect it, how we use and store it, and what rights you hold over your information. Please read this document carefully before creating or using a 3dbd account.
Information We Collect
3dbd collects personal data from you through a number of channels: directly when you register an account, interact with our customer support team, or complete identity verification procedures; automatically when you browse and use the platform; and, in limited circumstances, from trusted third-party sources such as payment processors and identity verification partners. The categories of data we collect are described in detail below.
Registration and Account Data
When you create a 3dbd account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, email address, residential address (including division, district, and city — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), mobile telephone number, and the username and hashed password you choose. This data is required to open and maintain your account and to verify that you meet the minimum age requirement of 18 years.
Identity Verification Data
In order to comply with our know-your-customer (KYC) obligations and to protect the platform against fraud and financial crime, 3dbd may require you to submit identity verification documents. These may include a copy of your National Identity Card (NID), passport, or other government-issued photographic identification, as well as a recent proof of address document such as a utility bill or bank statement. Where video verification is used, a brief biometric scan image may also be processed by our verification partner.
Financial and Payment Data
To process deposits and withdrawals, we collect details of the payment methods you register with your account. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this includes the registered mobile number associated with the account. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other approved local institutions, this includes your account number and branch details. Full card numbers for Visa or Mastercard transactions are processed by our PCI-DSS-compliant payment gateway partners and are not stored on 3dbd servers.
Usage and Technical Data
When you use the 3dbd platform, our servers automatically log certain technical information. This includes your IP address, browser type and version, operating system, device type, referring URL, pages visited, time and date of access, session duration, and in-platform actions such as games played, bets placed, and bonuses claimed. This data is used primarily for platform security, fraud detection, and service improvement purposes.
Communications Data
If you contact the 3dbd customer support team by email or live chat, we retain a record of that correspondence including the content of messages, the date and time of contact, and any attachments or screenshots you share. This information is used to resolve your query, improve our support service, and maintain an accurate account history.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID copy | Provided by you at registration / KYC |
| Contact Data | Email address, mobile number, residential address | Provided by you at registration |
| Financial Data | bKash / Nagad mobile number, bank account details | Provided by you when adding payment methods |
| Technical Data | IP address, device type, browser, session logs | Collected automatically via server logs and cookies |
| Behavioural Data | Games played, bets placed, login history | Collected automatically via platform activity tracking |
| Communications Data | Support chat transcripts, email correspondence | Collected when you contact support |
How We Use Your Data
3dbd processes your personal data only for legitimate purposes directly connected to the operation of our online casino and sports betting platform. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to the services you have engaged us to provide. The specific purposes for which your data is processed are as follows:
- Account creation and management: To open your 3dbd account, verify your identity and age, maintain your account profile, and communicate with you regarding account status, security alerts, and service updates.
- Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; to maintain an accurate transaction ledger for your account; and to handle any payment disputes or chargebacks.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other abusive or illegal behaviour on the platform.
- Responsible gaming compliance: To monitor your gaming behaviour for indicators of problem gambling, to apply and honour self-exclusion or deposit limit requests, and to enforce our minimum-age policy.
- Legal and regulatory compliance: To satisfy any applicable legal obligations, to respond to lawful requests from competent authorities, and to maintain records required for audit and compliance purposes.
- Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service based on interaction records.
- Platform improvement: To analyse aggregated usage data, identify technical issues, and enhance the features, performance, and overall user experience of the 3dbd platform.
- Marketing communications: To send you promotional offers, bonus announcements, and platform news by email or SMS — but only where you have provided explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected].
Marketing opt-out: If you no longer wish to receive promotional emails or SMS messages from 3dbd, contact us at [email protected] with the subject line "Unsubscribe". We will action your request within 5 business days. Opting out of marketing communications will not affect your ability to use the 3dbd platform or receive transactional account notifications.
Data Sharing and Disclosure
3dbd does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We do, however, share your data with a carefully selected group of trusted partners and service providers who process data on our behalf, strictly for the purposes described in this Policy. All third-party data processors are contractually required to maintain appropriate data security standards and to use your data only for the specific purpose for which it was shared.
Categories of Third Parties We Share Data With
- Identity verification partners: We share identity and document data with KYC/AML verification service providers to confirm your identity, age, and the legitimacy of your account registration.
- Payment processors: Transaction data is shared with payment gateway and mobile financial service providers — including bKash, Nagad, Rocket, Upay, and card network operators — solely to process your deposit and withdrawal requests.
- Game software providers: When you play a game on the 3dbd platform, the game provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) may receive certain session data such as your player ID, stake amounts, and game outcomes. This data is used for game integrity and audit purposes.
- Fraud and security vendors: Technical and behavioural data may be shared with fraud prevention and cybersecurity service providers to protect the platform and its users from malicious activity.
- Analytics providers: Anonymised and aggregated usage data may be shared with analytics platforms to help us understand platform performance and player behaviour at a population level. No individually identifiable data is included in these reports.
- Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, courts, regulators, or other public authorities where we are required to do so by applicable law, court order, or lawful regulatory directive — or where we determine in good faith that such disclosure is necessary to protect the rights, property, or safety of 3dbd, our users, or the public.
In the event that 3dbd undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity as part of that transaction. In such circumstances, you will be notified via the email address registered to your account before your data is transferred and becomes subject to a different privacy policy.
No cross-border data sales: 3dbd does not transfer or sell your personal data to commercial third parties outside the scope of the service providers listed in this section. Any data shared with partners is governed by a formal data processing agreement that binds those partners to the same privacy and security standards applied by 3dbd.
Cookies and Tracking Technologies
The 3dbd platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a website when you visit it. Cookies cannot execute code or transmit viruses; they are used solely to help the website recognise your device and remember certain preferences or session states between page loads.
Types of Cookies We Use
- Strictly necessary cookies: These are essential for the platform to function correctly. They enable core features such as maintaining your login session, remembering your language preference, and ensuring that security checks function as intended. You cannot opt out of strictly necessary cookies without severely impairing the usability of the platform.
- Functional cookies: These cookies allow the platform to remember choices you make — such as your preferred payment method or game lobby view — and to provide enhanced, personalised features as a result.
- Analytics cookies: We use first-party analytics cookies to collect anonymised data about how players navigate the 3dbd platform — including pages visited, session duration, and error reports. This data helps us identify usability problems and improve the platform over time. No personally identifiable information is included in analytics data.
- Security cookies: These cookies assist us in detecting and preventing fraudulent login attempts, account takeover attacks, and other security threats by allowing us to recognise trusted devices associated with your account.
Managing Your Cookie Preferences
You can control and manage cookies through your web browser settings. Most modern browsers — including those available on Android and iOS devices commonly used in Bangladesh — allow you to view, block, or delete cookies. Please note that disabling functional or analytics cookies may affect certain features of the 3dbd platform. Instructions for managing cookies in the most common browsers are available in each browser's official help documentation.
3dbd does not currently respond to browser-level "Do Not Track" signals, as there is no consistent industry standard for handling such signals across platforms.
Data Retention and Storage
3dbd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The specific retention period for each category of data is governed by the nature of the data and the purpose for which it is held.
As a general principle, account data and identity verification records are retained for a minimum period of five years following the closure of your 3dbd account. Transaction records — including deposit and withdrawal histories — are retained for a minimum of seven years to satisfy financial record-keeping obligations. Communications data, such as support chat transcripts, is typically retained for two years from the date of the interaction unless a longer period is required for an ongoing dispute or investigation.
All personal data held by 3dbd is stored on secure servers. Access to stored personal data is restricted to authorised personnel who require access in order to perform their job functions, and all access events are logged and audited. When data is no longer required and its retention period has expired, it is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.
Data stored in server logs, including IP addresses and technical session data, is retained for a period of 12 months before being purged, unless a specific record is required to be preserved in connection with an ongoing security investigation or legal proceeding.
Your Data Rights
3dbd respects your rights in relation to the personal data we hold about you. You may exercise any of the following rights by contacting our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for exercising your rights in ordinary circumstances.
- Right of access: You have the right to request a copy of the personal data 3dbd holds about you, together with information about how it is being used and with whom it has been shared.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
- Right to erasure: In certain circumstances — for example, where personal data is no longer necessary for the purpose for which it was collected — you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records, which take precedence over erasure requests where applicable.
- Right to restrict processing: You may request that we suspend the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
- Right to data portability: Where technically feasible, you have the right to receive a copy of the personal data you have provided to 3dbd in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another service provider.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on our legitimate interests, although such objections will be assessed on a case-by-case basis.
- Right to withdraw consent: Where 3dbd processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
To exercise any of the rights listed above, please send a written request to [email protected] from the email address registered to your 3dbd account. We may need to verify your identity before processing your request. If you are dissatisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Data Security Measures
3dbd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. While no online platform can guarantee absolute security, we maintain industry-standard practices to minimise risk and respond promptly to any security incidents.
All data transmitted between your device and the 3dbd platform is encrypted using TLS (Transport Layer Security) protocols, commonly indicated by the HTTPS prefix in your browser address bar and the padlock icon. This ensures that sensitive information — including login credentials, payment details, and personal account data — cannot be intercepted in transit by unauthorised parties.
Passwords stored in our systems are processed using industry-standard one-way cryptographic hashing algorithms. Plain-text passwords are never stored, and our support staff cannot retrieve your password — only reset it via a verified account recovery process. We strongly recommend that you use a strong, unique password for your 3dbd account and that you do not reuse the same password across multiple online services.
Access to personal data within the 3dbd organisation is governed by a strict role-based access control (RBAC) policy. Only employees and contractors with a specific operational need to access personal data are granted permission to do so, and all access is logged and subject to periodic review. Our systems are protected by firewall infrastructure, intrusion detection systems, and regular third-party security assessments.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, 3dbd will take prompt action to contain the breach, assess the risk, and notify affected users as required. Notifications will be sent to the email address registered to your account without undue delay following our discovery of the incident.
Account security tip: 3dbd will never ask for your password by email, live chat, or phone. If you receive a communication claiming to be from 3dbd and requesting your login credentials, treat it as a phishing attempt and report it immediately to [email protected].
Changes to This Policy
3dbd reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, or improvements to the services we offer. When material changes are made to this Policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users by email.
We encourage you to review this Privacy Policy periodically to stay informed about how 3dbd collects, uses, and protects your personal data. Your continued use of the 3dbd platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised document. If any update to this Policy is unacceptable to you, you should cease using the platform and contact [email protected] to request account closure.
If you have any questions about this Privacy Policy, the data 3dbd holds about you, or any aspect of our data handling practices, please do not hesitate to reach out to our English-language support team. Contact details are provided in the footer of this page. We are committed to responding to all privacy-related enquiries promptly and transparently.
Our Privacy Commitments
How 3dbd Keeps Your Data Safe
These are the six core principles that guide how we handle the personal data of every player on the 3dbd platform.
SSL Encryption
Every connection to the 3dbd platform is secured with TLS encryption. Your login credentials, payment details, and personal account data travel over HTTPS and cannot be read in transit by third parties.
No Data Selling
3dbd never sells, rents, or trades your personal information to outside parties for commercial gain. Data shared with third parties is limited to service providers who help us operate the platform, bound by strict processing agreements.
Your Rights, Respected
You can request access to, correction of, or deletion of your personal data at any time. Our support team handles all data rights requests promptly and without charge in ordinary circumstances.
Clear Retention Limits
We keep your data only for as long as needed — defined retention periods govern every data category, and data is securely deleted or anonymised once those periods expire. No indefinite data hoarding.
Transparent Cookie Use
We use cookies only for session management, security, and anonymous analytics. We explain exactly what each cookie category does and how you can manage your preferences through your browser settings.
Breach Notification
In the unlikely event of a data breach affecting your personal information, 3dbd commits to notifying affected users without undue delay so you can take appropriate protective action on your accounts.
Have a Privacy Question or Concern?
Our English-language support team is available around the clock. You can also review our full Terms & Conditions or visit the FAQ for quick answers on accounts, payments, and platform rules.